Paplebag Warranty conditions

In addition to the statutory standard warranty rights, the following warranty conditions apply from delivery:

Frager GmbH offers a 3-year warranty on all products supplied by us to end customers. For resellers, Frager GmbH offers a 1-year warranty on all products supplied by us.

A claim of warranty can not be made, if the defects of the products can be traced back to inappropriate use, ignoring of care and wash instructions, insufficient care or misuse.

If, during the warranty period, complaints occur covered by the warranty, and if we are informed about this in writing including the relevant invoice (address: Frager GmbH, Londoner Straße 11, 48455 Bad Bentheim, Germany; Fax: +49(0)5924-783472; E-Mail: info@paplebag.com), then the warranty will be performed at our discretion, either by replacing the defective products or refund the purchase price.

The warranty only covers damage to the contractual object itself. Claims for lost profits and claims for damages are excluded from the warranty.

The invoice is your proof of warranty.

Additional shipping charges will not be calculated within the warranty period, if they are related to the implementation of the warranty.

Replaced products become our property.

If a warranty claim occurs, we have to be informed immediately. The buyer has to do everything to limit the damage.

Changes to the delivered products or inappropriate use will void the warranty.

In addition to the warranty, the statutory warranty rights of the purchaser are not restricted by these warranty conditions. Within the scope of the statutory warranty rights, the consumer is initially entitled to choose between a claim for repair or replacement. If subsequent performance fails, the consumer  can, generally at his discretion, demand a reduction in payment (reduction), request compensation instead of performance or withdrawal (cancellation) of the contract.

The warranty period for end customers is 2 years from date of delivery of the goods.
The warranty period for resellers is 1 years from date of delivery of the goods.